Berkeley Group has once again been awarded the Investor in Customers Gold Award (IIC), a mark of trust and reassurance, which recognises the importance that Berkeley Group places on customers experience.
IIC is an independent agency that conducts rigorous customer experience assessments and benchmark exercises. The results determine the quality of a client’s customer service and relationships across a number of dimensions, including how well a company understands its customers, how it meets their needs and how it engenders loyalty.
The IIC also compares and contrasts the views of staff and senior management to identify how embedded the customer is within the company’s thinking.
Berkeley Group is committed to providing an industry-leading home buying experience, delighting customers with a personalised service, and consistently exceeds the industry average for customer satisfaction scores. To learn more about our developments across London, Birmingham and beyond, please look here.